FAQs for Tenants
What do I do if there has been accidental damage to the property?
If you accidentally damage the property, you must report it in writing as soon as possible. Please photograph the damage and send the images to us. We will contact the owner for instructions, but it will likely be your responsibility to repair at your cost. We can assist by providing contact details for qualified tradespeople.
Can I make changes to the property?
Any changes, temporary or permanent, must be approved in writing by the landlord before being carried out. Altering the property without permission may result in a Notice to Remedy Breach (Form 11) and you may be required to remove the changes and repair any damage at your cost.
Can I hang pictures on the walls?
In most cases, landlords approve picture hooks. However, approval is required in writing. You must provide details of the number of hooks, their location, and the style of hook so the landlord can make an informed decision.
Where is my two weeks’ rent in advance?
At the start of your tenancy, you pay your first two weeks’ rent plus your bond. This does not automatically mean you are two weeks in advance. Rent is calculated from your lease start date. Any delay in paying rent after moving in reduces the advance payment accordingly.
When is my rent due and how do I pay?
Rent is due on the same day each week. For example, if your lease starts on a Monday, your rent must clear into our account by Monday each week. Allow time for bank transfers to clear.
We accept payment via bank transfer, EFTPOS, or cash. If paying by EFTPOS or cash at our office, please make an appointment with your property manager.
When will I get my bond back?
After you return the keys, your property manager will complete the vacating inspection within 3 business days. If the property is in good condition, all rent is paid, and there are no outstanding bills, your full bond refund can be processed online via the RTA to your nominated bank account.
If there are deductions, all bond holders must sign the relevant forms before the refund can be processed.
Can I have someone move in with me?
Any changes to the lease, including adding occupants, require landlord approval in writing. The new occupant must complete a tenancy application and be approved before moving in. Unapproved occupants may result in a Notice to Remedy Breach (Form 11).
How do I break my lease?
If you need to vacate before your lease ends, paperwork must be completed and fees may apply. Once signed, we will advertise the property to re-let it as quickly as possible. You are required to maintain the property and continue paying rent until the end of the lease or until a new tenant moves in.
How do I apply for a new pet?
Pet applications must be submitted in writing via email or by completing a pet application form at our office. Approval is at the landlord’s discretion.
Do I have to be home for an inspection?
No, you do not need to be present. Your property manager will access the property using a set of keys.
You are welcome to attend the inspection if you wish. If you are not home, all dogs must be secured or restrained for the inspection to be completed. Any concerns can be emailed to .
Do I have to maintain the smoke alarms?
Smoke alarms must not be removed or damaged. If you notice any issues (e.g., constant beeping or failure to sound), report them to us immediately.
Can I have a portable pool?
Any pool deeper than 300mm must comply with state pool fencing laws. Most portable pools and spas fall into this category and are not permitted. To install a pool, you must obtain written approval from the landlord. Failure to comply may result in a Notice to Remedy Breach (Form 11).
Should I get contents insurance?
Yes, we strongly recommend all tenants have contents insurance. Landlords insure the building and permanent fixtures (e.g., curtains, carpets), but not your personal belongings. Contents insurance protects your possessions in case of theft, fire, or other damage.
